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Travel Protection

The Camp Events Travel Protection – Terms and Conditions

Effective Date: July 8, 2025
Updated: September 7, 2026

The Camp Events Travel Protection (“Travel Protection” or “Protection Plan”) is an optional refund protection add-on offered exclusively to purchasers of iVIP Ticket Packages. This plan is designed to offer peace of mind in the event of unforeseen changes to your schedule that may prevent you from attending The Camp Events. To purchase travel protection, select the check box on the check out page if you are paying in full for your iVIP Package. The check box for pay will only appear on the check out page for tickets that it will apply to. It is recommended when you purchase your travel protection to only have iVIP tickets in your cart. If you are purchasing a payment plan, travel protection will be an option on the product page and not on the check out page. Travel Protection is only available for iVIP tickets. Travel Protection is available for both The Camp PTC and Scream City Con.

By purchasing this protection package, you agree to the following Terms and Conditions:

1. Eligibility

  • Travel Protection is only available for iVIP Ticket Packages.
  • Travel Protection does not apply to:
    • General Admission tickets
    • Special Events (e.g., private meals, off-site tours)
    • Photo Ops or Autographs
    • Merchandise or add-ons
  • Travel Protection may be used to downgrade a package, but only may be used once.
    • e.g., If you downgrade a package from a Quad iVIP to a Triple iVIP, you may not then cancel the package or downgrade a second time.

2. Refund Policy

  • Travel Protection allows the purchaser to request a full refund of the ticket cost, minus any applicable processing or service fees, up to 30 days prior to the first day of the event.
  • No refunds will be granted after the 30-day mark, even with Travel Protection.
  • Refunds are processed to the original payment method and may take 5–10 business days to appear.

3. Non-Refundable Without Protection

  • Tickets purchased without Travel Protection are 100% non-refundable under all circumstances, including but not limited to:
    • Illness or medical emergencies
    • Travel disruptions
    • Scheduling conflicts
    • Acts of nature or weather
    • Personal emergencies

4. How to Request a Refund

To initiate a refund under this plan, you must:

  • Submit a request in writing to contact@thecampevents.com
  • Include your order confirmation number
  • Submit your request at least 30 days before the event start date

5. Additional Notes

  • Travel Protection must be purchased at the time of your original ticket purchase. It cannot be added retroactively.
  • Travel Protection can only be added on the Check Out Page if paying in full and on the product page if you are purchasing a payment plan.
  • The Camp Events reserves the right to deny refund requests that do not meet these conditions.
  • Travel Protection does not guarantee access to rescheduled or postponed events. Refund terms will be reviewed on a case-by-case basis for rescheduled events.
  • Travel Protection is not an insurance policy.

6. Acceptance of Terms

By purchasing Travel Protection, you agree to these Terms and Conditions in full. This policy is non-transferable and applies only to the original ticket purchaser.

Questions?
Please contact our team at contact@thecampevents.com for assistance.